What our Customers say...
Had about 100 gallons of water disappear into my hardwood floors after a steam boiler malfunction. Called local SERVPRO of Worcester and they responded that night. I'm so glad I did. The water mitigation immediately was critical to saving the walls, baseboards, and subfloor, not to mention a couch that was completely drenched. Though they did need to rip up all of the floorboards in the impacted areas, it could have been much more damaging and much more expensive to repair. It also prevented me from being relocated for months. I needed to live in a hotel for a month while everything was completed but it could have been much longer. I'm convinced that the mitigation immediately saved a ton of money and a ton of disruption. Wally and Katie were my two contact points primarily and they were responsive and super professional. The demolition crew were also great. I would highly recommend them to anyone who has a significant water issue!!
See full Google review here: https://g.co/kgs/fYAeZX
Kevin and Eddy did a great job and went above and beyond helping us with a ceiling leak. I really appreciate their overall handling of a stressful situation for me. I would definitely use them in the future if needed but I hope I won’t need them ?? Great service, easy to work with and highly professional. I can’t say enough, they were super, exceeded in customer service. Thank you both as well as Chuck for being the BEST!
See Google review here.
After a toilet tank break caused water to flood a bathroom and leak two levels, Crew Chief, Eddie Smith and his crew Arcadio Santiago and Marcus Whitney came the same day to assess the situation and set up equipment to dry floors, walls and ceilings. They all were very professional, careful of our personal items and thorough in their work. Awesome job!
See Google review here.
I highly recommend the SERVPRO of Worcester team! They came recommended to me by a coworker and I am as happy as she was, with the level of professionalism and with the services performed. The people involved from the quote process to the onsite crew doing the work, everyone was so helpful and easy to work with. Chuck's quote was straightforward and fair. The team that did the remediation work; Crew chief Eddie Smith & technician Arcadio, answered all of my questions and made sure I was happy with everything at each step of the process. My issue was mold remediation from water damage; I was paying out of pocket, so affordability and ensuring safety were equally paramount, SERVPRO of Worcester met both goals. They made a stressful situation a lot less stressful. I'm happy to recommend them to anyone needing their services.
See Google review here.
Julius, John, Kevin and Dan were great. They were very through in removing the mold. Our house was left clean. Fae in the SERVPRO Worcester office managed our schedule and answered all our many questions quickly, and completely. They made a difficult situation much easier to deal with. Julius, the on site Project Coordinator, is a 5 star manager! He keeps in excellent contact with homeowners by cellphone. He shows you all the places where the problems are located. He makes sure the job is done right. Julius is respectful, kind and highly knowledgeable in his work. Thank you SERVPRO Worcester team!
See Google review here.
I would highly recommend this company. We had a mold problem and was so stressed out. Alisha and Nate came to our house and explained the whole procedure to us and went right to work. They were always hard at work and very professional. They are punctual, quality of work is amazing. Couldn’t ask for a better crew!! We are very happy with our mold removal job. Not so stressed out anymore. Very caring, honest and Knowledgeable company and are eager to make you happy and without breaking your budget. Thank you Alisha and Nate!! They also have the best customer service and Kelley is so helpful and caring.
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The cubbies under the eaves in my family’s 100 year old summer cottage were filled with decades of accumulated old junk with extensive mouse infestations. Kelley Leone of SERVPRO did an awesome job putting together a comprehensive, timely and affordable estimate for our project. Eddie Smith, the crew leader, and Arcadio Santiago came out right away, and did an amazingly thorough and professional job of hauling out all the junk, HEPA vacuuming all 5 cubbies and applying an anti-microbial agent to the floor. The whole process was a wonderful experience working with an extraordinary team. Totally recommend using their services!
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Had an amazing experience with Edward Smith and Arcadio Santiago. They were professional and a pleasure to work with. Very happy with the work. Thank you Ed, Arcadio, and SERVPRO.
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My family has had a summer lake cottage for almost 100 years. Last year, I discovered that the 5 cubbies on the second floor under the eaves, were full of decades of junk and mice pee and poop. Kelley Leone, the SERVPRO rep, came out and produced a very reasonable estimate based on the work involved to clean them out safely. She is totally professional and a pleasure to work with. Kelley arranged for SERVPRO team to come out a week later. I cannot praise them enough--totally competent, professional and personable. Eddie Smith, the crew chief, and Arcadio Santiago were truly amazing. I could not be happier with SERVPRO!
View Yelp Review Here
Nate was absolutely amazing - best customer service. Mark and Havi were excellent; did a great job. Helped so much! Mold is GONE. Awesome job by them all.
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Great work delivered on time with a professional crew.
Due to the unprecedented rainy summer we had, we experienced some mold issues on a part of our building that is on a slab. We contacted SERVPRO and Chuck immediately contacted us. They scheduled a visit and quickly set up a time for an air quality inspector to come in. After they also scheduled their crew to come out and do the remediation. Everything was done according to what was discussed and the staff was very professional.
Alisha and Julio came to my home after a sewer backup into my cellar. Very pleasant great workers!! Alisha explained the process answering questions I had and her and Julio started working on cleaning floor in cellar and removing water and sludge that was left.
Professional and well organized, they delivered services exactly when they promised. Thanks so much, I wouldn’t hesitate to recommend them anytime.
I had a flooded basement due to a water main break! I cannot say enough about Travis and Rob. They were super professional, organized, and understanding in a moment of my chaos! The receptionist was very professional and got back to me in a prompt manner. I highly recommend there services.
What a company! Production staff amazing! Office staff really have patience and compassion for their customer's needs. I will definitely be calling them for all my future cleaning needs.
Madyson, the Job file coordinator made this process so easy, taking all the stress away and answering all of my questions. SERVPRO of Worcester has completely brought my home back to life after the extreme flooding we had last month. Thank you all so much!
Small fire in my home caused a lot of soot and smoke damage. I was worried my kitchen would never look the same again, but SERVPRO came and cleaned everything to perfection. Will always keep them in mind!
Hiring SERVPRO of Worcester when I had a flood in my home was the best decision I could have made. Everyone was amazing and polite!
I had a very good experience with Violeta. She was very professional and helpful.
Alisha C. was so knowledgeable and answered all of my questions and made the process a lot easier than what I had imagined. Very happy with the help I received.
Last few home claims our agency used SERVPRO and had great results. Madyson Bombard was a big help! Thank you!
I would like to recognize Wally at SERVPRO of Worcester. He always goes above and beyond to make sure the customer is satisfied and the work done is impeccable. He is very knowledgeable and helped me when my basement flooded. I would highly recommend choosing SERVPRO for any water losses or any other losses. Don't try to clean up yourself, call SERVPRO. You will not regret it!
I can't say enough positive things about this company. They are amazing to work with and did an incredible job ridding our house of fire damage!
I was looking to have my rugs cleaned and came across SERVPRO on the internet. I was very happy with the quick response and the professionalism of the crew that came to my house. I will be calling them again in the future. Thank you SERVPRO
Everyone I dealt with at SERVPRO was friendly and helpful. The crew had an extremely dirty job with mold removal and cleaning my basement. They did an exceptional job and quickly. Highly recommend!
What a pleasure it has been for me to have had Paul work at my house for the past two months. This could have been a very stressful time having my house in disarray but Paul helped to make it a “little” less troublesome. It is evident observing him that he truly loves what he is doing and his creative skills are truly remarkable. SERVPRO is fortunate to have such a qualified employee but also one that is genuinely a nice person.
Thank you for coming out to help us during the storm. The guys were delightful. They were swift, respectful, and courteous. They answered all my questions.
Within one hour of filing a claim with our insurance company for water damage in our home, SERVPRO was able to stop by and make an assessment. They got right to work with the proper equipment to fix our problem. They were able to reverse our in-home water damage so quickly! They have a great work ethic which helped minimize the damage to our house and disturbance to our lives.
Last year we called SERVPRO of Worcester to help us when the ice dams caused severe damage to our home after a snow storm. Throughout the process, Wally was professional, patient, honest, and thorough when working with both my wife and me. I highly recommend SERVPRO whether you need a routine cleaning or a more comprehensive restoration project. We hired them for both, and they’ve exceeded our expectations on each occasion.
I hired SERVPRO during the storm last October. They were very responsive and took care of our home quickly. They were professional and tidy. They gave a good estimate with a fair price and delivered on what they said they would be able to do. It’s tough to find service like that anymore!
Thank your crew for working so long and hard to get us ready for school over the winter vacation. Our schedule was tight and we appreciated the long hours and the remarkable effort that SERVPRO put in to have us ready to go in time for the kids to come back.
SERVPRO of Worcester provided us with friendly and polite service. They responded to our emergency flood call during non-business hours quicker than we expected. They set appointments and met them at the exact time. They were willing to accommodate my availability for our meetings. The service provided surpassed what was expected to be accomplished. Thank you! I would highly recommend your services to any of those I know who may have the need.
At this time my wife Tina and I have been entirely satisfied with SERVPRO of Worcester. I own a local law firm and I know what it takes to provide good service, and SERVPRO provided just that. After we suffered damage from an ice dam, mold was discovered later on. Wally’s crew came in to remediate and was so professional. Everything was contained and we never once felt nervous about having mold being removed. We would recommend SERVPRO to any of our friends and clients.
How do I even begin to thank you? When our house caught fire last month my wife and I thought that our lives were ruined. Everything that we owned was affected in some way - either by fire, smoke or water. Our insurance recommended that we call SERVPRO and boy are we glad we did. The response time was excellent and we immediately began to feel like we were going to get through this. All of our belongings were inventoried and either cleaned or disposed of. The parts of the house with soot were cleaned so well there wasn't even an odor and the burnt part of the house was contained off so the smell didn't get into the rest of the house. I couldn't believe how quickly we were back in our house after the work was done. Great job!
Your staff was courteous and did a great job.
Miquel and Franky are great, honest and hard working. They did a excellent job.
Arthur explained every process step thoroughly. He was extremely polite. He also offered information that I would not have known to ask. Donny DEFINETLY selects the best of the best to work for him who demonstrate pride in what they do!!! I have never had such a wonderful experience from everyone as I did today. Its nice to know there are people who still care and take pride in what they do. Donny - you and your crew are FANTASTIC and the best!!
Very professional and knowledgeable. Referable for future jobs!!
Anthony was very polite and I felt comfortable with him in my home!
Great Job Chris & Dan!
Excellent Service!! I had three gentlemen - Zac, Kyle & Joe who were outstanding! They were all professional and caring. Very high marks from me!!
They were very trustworthy. I forgot I placed a very old ring of my mother's on the fridge and when I returned home it was left for me on the counter.
Excellent! Would definitely recommend!
At the end of each visit the employees were great at explaining the next steps!
Fast, courteous staff. Thanks so much Servpro! You will be recommended. Thanks Joe M. - you're the best!
I just wanted to thank you and your team for everything. I am forever grateful and am recalling how gracious and hardworking you are. The day I called you to help me, your immediate response is something I will never forget. Thank you again.
Very thorough and courteous!
Excellent job! The carpet now looks like new! Kyle and Javier did a fantastic job. I'm very happy and satisfied with the job that they did at my house. I will definitely recommend your service to my family and friends.
I would highly recommend to anyone with any emergency problems!
My hat is off to Mark, an extremely hard-working, dedicated SERVPRO employee!
Wally and his crew did an outstanding job!
Wally & Justin were experts. I will tell my friends!
Very friendly and courteous. Very professional.
Justin and Mike are incredible! They work hard and are super nice!
Everyone was professional and thorough and did a great job on a timely basis. Thank you!
I called SERVPRO because we used you in 2013 with great success. We had a great experience again this time and I would highly recommend you to friends.
Justin and Mike were excellent representatives of SERVPRO. They 'acted like owners' with the pride they took in their work, professionalism and customer service.
I was impressed with the ease and ability of the team. Excited to move on to the next phase. Thanks guys!
Best carpet cleaning I've ever had! Very polite workers - kept on going non-stop.
Professional, diligent workers. I approve the work ethic and effort!
Nate, Chris and Andy were very professional and personable. We are very satisfied!
Awesome Job and People!
Denise and Javier were very professional & knowledgeable. They were terrific!
Great response time with initial phone call. Chris came out to evaluate my bathroom that day. The onsite folks were great!
Great service - good attitude!!
I am beyond happy with the work done. The basement looks better than it did before the water damage! Excellent work ethic and quality of work!!
Very courteous and polite - very knowledgeable!
Thank you for helping us on Christmas Eve! You are great! Professional. Courteous. Prompt. Awesome!
Absolutely excellent. Thank you!!!
Both Joe and Denice were friendly and very professional.
Joe and Juan came through in a clutch situation for us and I wouldn't hesitate to use these guys again. Great Job!
Thank you for exceeding my expectations on every level!
Debbie in the office understood my time frame and was extremely helpful!
I was extremely pleased with the outcome of the work done. My carpets look 'great'!
Amazing! I could not have asked for better service!
They did an amazing job on a house that was so dirty! They were extremely professional. Everything was explained before and answered any questions. I will use your company again. Thank You
This crew was amazing! Attention to detail was fantastic! I was very happy with SERVPRO.
Was hesitant to call. But once Wally arrived and I saw he was knowledgeable and cared for my family, I felt comfortable that we were in good hands with SERVPRO. We look forward to working with your company thru this disaster.
Job well done and also cleaned up well. Very responsive.
Excellent professional service by Travis, Chris and Ruben.
Exceptional service and pleasant!
Thank you for all your thoughtfulness and good work Wally, Denise and Javier.
Very pleased- Great job!
Quick resonse! Professional employees! Made very a hard event easier. Thank you
Job well done, cleaned up well. Very responsive!
Loved my SERVPRO Team!
Wally was excellent! He took charge of the situation and kept me informed by phone, as I am located out of state. I had complete CONFIDENCE in him!
On time, very polite and nice!
Great job by Miguel, Franky, Chris and Joe! Very nice and personal.
Wally and his team were great. They explained the process to me and were flexible with my schedule. I would use again.
Very professional, excellent guys!
In a difficult and stressful situation the SERVPRO team responded quickly arriving an hour within my first call. From my first interaction they were professionaland thoughtful recogniving my concerns, clearly explaining the process and then following through at every step. Joe and Nathan were fantastic getting the job done. Chris was detailed and knowledgeable.